Contacting support

If something is wrong with a song, a payment or your account, write to us.

How to reach us

Send an email to support@songrisa.io. We read every message.

What to include

The more of this you can give us, the faster we can fix it:

• The email address on your account, if you have one.
• What you were doing when it went wrong, and what happened instead.
• The date and time, roughly, and which browser you were using.
• For anything about a payment: the date of the purchase and the address you paid with.

Things worth trying first

• If a song will not play, reload the page — the conversation is saved and nothing is lost by reloading.
• If a gift link does not open, ask whoever sent it whether it is still switched on.
• If a payment was declined, no credit was spent and the song is where you left it; you can start the purchase again.